From call capture to AI analysis to CRM integration and team analytics — Atom Insight + CallConnector give you the complete conversation intelligence stack.
CallConnector pulls new call records from your phone system, matches them to the right recording (even transferred calls or multi-leg calls), filters out noise like voicemails and misdials, and hands each conversation to Atom Insight for analysis.
No manual CDR exports. Calls arrive in Atom Insight moments after they end.
Handles transferred calls, multiple call legs, and provider-specific identifiers behind the scenes.
Voicemails, hangups and misdials hidden by default so real conversations get the focus.
Transcription supports conversations that switch between languages mid-call.
Sync users, calls and recordings from NetSapiens-based platforms out of the box.
Bring your Aircall telephone activity into the Atom Insight workflow.
Every processed call becomes searchable, structured information: transcript, summary, sentiment, score, extracted requirements, next steps, and a full breakdown of what went well and what could be stronger.
Every recording converted into searchable text. Audio is hard to search — text is not.
Why the conversation happened, what was discussed, the outcome, and what happens next. In under 30 seconds.
Requirements, dates, products, commitments, follow-ups — pulled out automatically per call.
What you agreed to do. What the customer agreed to do. Surfaced clearly on every call.
AI highlights strong questioning, clear explanations, effective objection handling and clean next steps.
Missing discovery, unresolved objections, unclear next steps — flagged for coaching.
Positive · neutral · negative · mixed · unclassified — per call and across time.
Every call gets a performance score based on the analysis framework relevant to that conversation.
Different templates for sales, support, recruitment and beyond — so analysis matches call purpose.
The transcript isn't just text on a screen — it's context an AI assistant can work with. Ask a very specific question, get a very specific answer. Follow up. Drill down. Refine. All grounded in what was actually said.
Every processed call becomes an AI you can talk to. Ask, follow up, extract, transform.
Not a single canned summary — progressively refine what you get back until it's exactly right.
Define the questions your business always needs answered. Atom answers them from every relevant call.
See structured Question Bank answers next to the questions themselves — perfect for briefings and CRM notes.
Ask questions and see answers inside the CallConnector extension — right beside your CRM.
Answers reference the actual conversation — no invented facts, no hallucinations.
Configure the outputs your team needs — Candidate Journal, Follow-Up Email, Support Escalation, Sales Summary — and press once. Fully customisable per team, per template, per role.
Reusable instructions the whole team can trigger with one press — no prompting required.
Give each Quick Action a friendly name and an AI instruction that produces exactly what you need.
Every Quick Action result can be one-click copied — or inserted straight into supported CRMs.
Sales gets sales actions. Recruitment gets recruitment actions. Support gets support actions. All out of the box.
A browser side-panel that lives beside your CRM, your recruitment platform or your calendar. It reads the number on the current page and instantly surfaces every prior call with that contact — plus AI, Quick Actions and CRM insert.
Recognises phone numbers on any supported CRM or webpage — normalised for accurate matching.
Immediately shows every previous conversation with that customer. No searching. No portal-hopping.
Select any call, ask any question — all without leaving the record you're already on.
Generate a clean, structured note from the conversation. Edit if needed, then paste or insert.
On a calendar event with a customer? CallConnector finds their calls and can drop info into the event notes.
Purpose-built recruitment workflow: candidate record → matching calls → journal note → inserted.
Team dashboards give you volumes and scores. Ask Insight for Managers gives you meaning. Trends, objections, sentiment shifts, missing discovery, top performers — all queryable in natural language.
Total calls, calls per day, inbound/outbound, average duration, average score, sentiment, template mix.
Drill into individual performance. Spot the reps who need coaching and the ones setting the standard.
Where appropriate, compare team members on the metrics that actually matter to your business.
"What were the most common objections this week?" "Who missed discovery on their sales calls?" Just ask.
Automatically surface what customers are actually saying — at scale, across every conversation.
Automatically finds calls worth reviewing — low score, negative sentiment, missing questions, top performance.
Every conversation becomes raw material for outbound content — emails, proposals, PDF summaries, shareable documents — all generated from what was actually said.
Professional emails summarising the conversation, requirements and agreed next steps — in seconds.
Turn conversation content into a branded PDF — for internal use or to send to the customer.
Longer-form content — proposals, customer-facing summaries, internal briefings — drafted from the call.
Publish generated content as a shareable link — perfect for post-call summaries you want the customer to see.
Find every previous conversation that touched a topic, product, competitor or objection.
Every generated output can be exported and downloaded — no lock-in on your content.
Insight already turns calls into notes, emails and answers. Next, we're turning them into sent messages, booked meetings and reminders too.
Send follow-ups, reminders and proposals over WhatsApp Business — from the call.
Fire off SMS confirmations and reminders in one click, tracked against the customer record.
Send Atom-drafted emails through your own inbox, fully logged back into the call and CRM.
Book meetings, join links and reminders from the call — auto-synced to Google or Microsoft 365.
A 20-minute demo. A real call. Real answers. That's usually all it takes.